Dear Jim,

As always the pleasure is mine. My visits to the dealership are always wonderful. Your staff is always very friendly. Mr. Penn should know what a great team he has in the service department.

Best Wishes & God Bless,

Max says the car runs like a dream, like it hasn’t run since we got it fixed.   I think it probably was the carburetor all along.  Anyway, he says it runs fantastic now, and he’s soooooo happy.  He went to Cornell for the weekend for some big homecoming event, and every so often he texts me and tells me how great it is.  Anyway, I owe you biggggg time, and whatever we owe on the car, just send me the bill.   It’s fantastic.   Tell Jose thanks a million, too.  He’s amazing.

You are always very helpful and pleasant to deal with.  Thank you for everything!

Dear Mr. & Mrs. Penn,

I am writing to express my sincere gratitude for your company’s exceptional service.  My car was one of the many casualties of the December 26th blizzard.  I had to abandon my 2009 Camry (which I lease from you) in the middle of the street that night and walk home.  I couldn’t get through to the Triple A that night, or the next day.  When I finally did get through they said they didn’t have any towing services available.  I tried for three days to get an independent towing company to tow the car but almost no one had trucks available, and if they did they wouldn’t come out to Queens because the streets were such a mess.  I finally I called Penn Toyota., and they suggested that I call Al, the person they use for towing.

I found out that Al was located in Great Neck.  I doubted that he would come out to Queens, with the roads still not plowed, but when I called he said he’d be there in a half hour!   After three days of trying to get a tow with no success, Al was in Floral Park, Queens within 30 minutes, despite the terrible road conditions.  He was unbelievable, and provided such relief!

A few days later, after inspecting the car, one of your service reps called me (on New Year’s Eve!) to let me know that I was going to need a new transmission, which could cost up to $4200.  I’m a single mom and had just been unemployed for six months.  I literally started a new job ten days before the storm, so having the car to get to work was vital to me, and a $4200 bill would be financially devastating.   I spent the weekend worrying about this.  I desperately needed the car but I could not afford a  new transmission.

I decided to take a day off and go into Penn when they opened on Monday to see what my options were.  My 80-year old mother has been taking her 1990 Camry to you for 20 years and she suggested that we talk to Larry, who has always helped her with her car.  Larry brought Jimmy Miga over, who said that he had already contacted Toyota Corporate to see if the transmission would be covered under warranty.   He said there were many cars with the same issue due to the storm so we just had to wait for an answer.

It turned out that my mother had to have her car’s radiator replaced that day, so we waited there for quite some time.  While we were there, we met a man in the waiting room who told us that he had been coming to Penn for years, with several cars, because no other shop could compare.  (He literally said “Jimmy Miga walks on water.”)   We also met an 84-year old lady who lives by us in Floral Park.  She said she travels to Penn for the same reason.

On a side note, when I moved to Floral Park after many years in Manhattan, I needed to lease a car rather quickly.  Because of my mother’s experience at Penn I didn’t do any research.  I decided to get a Toyota Camry because hers has held up so well, and I trusted the people at Penn Toyota because they have always done right by her.  I went to Roslyn, told them that I needed to leave with a Camry that day, and I left with a 2009 Camry within a few hours.

Anyway, back to the waiting room……after we waited several hours I was getting very discouraged and wondering how I would manage everything I had to do without a car.   Then Jimmy Miga came in and told me that Toyota was going to cover my transmission under warranty.  I professed my gratitude, but he didn’t want to accept any responsibility for it – he said it was just a VIN number issue.  But he was like an angel to me that day.

The transmission was fixed and when I picked up the car Kevin told me that I was the only one who was approved for a new transmission under warranty.  I asked him why and he said Jimmy had a lot to do with it.

After about a week of driving the car, something didn’t seem quite right so I wrote to Jimmy and he said to bring it in for a test drive.  I did, and the man who helped me fixed the minor issue within a half hour.  The car is now running like new.

I apologize for the very long letter, but I want to make it very clear how grateful I am and I want you to know how exceptional your employees are.  Whenever I called for assistance, someone always answered and Jimmy always got back to me.  (He even gave me his cell phone number so I could reach him more easily.)  He answered my emails at 9pm on a Friday night.  A service rep called me at 5pm on New Year’s Eve to let me know what was going on with the car.  They did their best to help me, and although they may have just been doing their jobs, it was extremely vital to me and my family.

Congratulations on finding such outstanding people, and retaining them for so many years.   It’s very rare.  I wish you many years of continued success.

I wanted to thank you for such great service that we received the other day at Penn. The service tech was very efficient and cordial to my wife. He offered for Toyota to drive her home, my wife’s named is Maureen and going back about four years ago she was the manager of Barefoot Peddler and she always spoke so nicely about the men that came in from Penn. and I agree she was right…With all the trouble that Toyota has been having, I am so happy that I purchased a Toyota and look forward to bringing my car back to your service department…..Keep up the good work.

Hi Jimmy,

On my visit to Penn on Wednesday I finally got to meet you in person.  I have known Mr. Penn since 1983 when we were in the same fishing club.
Prior to owning my cars I leased my cars from GMC (Van Buren) for about 9 years.  That being said we were almost like family and had always treated great.
As you get older you tend to not like change. My experience at Penn has been great.  I also feel that knowing Bobby, Chris and Larry and now you is also GOOD. LOL

Hope to see you soon with my other car.

I want to bring to your attention the outstanding work of your sales associate, Mark Stechel. Yesterday we bought a Rav 4 Toyota from your dealership. I can honestly say a key factor was the outstanding work of Mark. He is a smart, kindly, responsive salesman. I fully appreciate that being a car salesman and being kindly  and responsive is a difficult and demanding task.

My husband, Philip Basse, and I shopped at several other car dealerships for a variety of cars. We came back to Penn primarily due to Mark’s outstanding work. We wanted a dealership we could trust and that was responsive. Mark answered all our many questions and gave us time to talk to him and among ourselves. Mark worked beautifully with the sales manager Frank Ubriaco to finalize the price. He worked wonderfully with the business manager, Daniel Bronzino. Philip and I were very impressed with the team cooperation in helping us make the big decision of choosing the RAV4 at your car dealership.

Mark was great even after we bought the car. He worked with us in the rain to demonstrate all aspects of our new car. He said he would be available for further help as needed. I can see choosing your dealership and have Mark Stechel as our salesman was a very good decision. Thank you.

Yours truly,

This 2008 is my first Toyota. I traded in an old Land Rover when they had the rebate program. I have never had less problems with a car (knock on wood) and never had better service than at Toyota. You are totally professional and on top of things.

Thanks,

Dear Mr. Miga:

I had to write to commend your department after my recent, first experience with Penn Toyota’s service. I believe that I actually spoke by phone to you last Wednesday several times after my service had been performed, but I always believe in putting things (both good and bad) in writing. So, congratulations on a job VERY well done!

I should tell you that I leased two prior Toyotas from Star Toyota in Bayside. I live in Bayside, so they were the logical dealership for me to use. From day one, with the exception of only one particular service person, I felt I should check my wallet whenever I walked out of there. After several experiences, including one that cause me to actually retireve my car from them and take it to a local mechanic, who fixed a minor problem free of charge after Star said it would be hundreds of dollars, iI soon learned only to ask for the one person I could trust.That is not the type of place to which I like to give my business. When I wanted to turn in my last car in April of this year, the sales personnel were even nastier than the service personnel, so I came to Penn.

You can understand that when I brought my 2011 Camry in for its first service with your, I was a bit nervous. Not only were you all pleasant on the phone and when I appeared on the appointment date, but even the room in which I waited for the car was nicer than Star’s — nothing fancy, but clean, quiet and comfortable.

But then my experience became incredible. When the mechanic who worked on my car forgot to return the lug lock to the trunk, you sent Michael to my apartment to return it. This is the type of service we no longer hear of, and I want you to know I really appreciated it. He even acted as if it was his pleasure to help me in that way, and he insisted on opening the hood of the car to assure that everything was tightened properly and cleaned off after the oil change. What more could I ask for? Nothing. Thank you so much for restoring my faith in Toyota.

Sincerely yours,

Dear Bob:

We just wanted to thank you for the wonderful assistance we received from Thomas Montilli and Mark Stechel. We picked up our new Venza and both Tom and Mark explained, in detail, everything in our new car. They even programmed our cell phones in our new car! And, of course, if it wasn’t for your son, Chris, who extended the “Portledge VIP Services” to us, we might not have purchased our third car from you.

Please extend our thanks to Tom, Mark and Chris for being such great salesmen and wonderful representatives of Penn Toyota!

Very truly yours,

To Mr. Penn:

Just a note of appreciation to your sales guy Andy and Pre-owned car manager Manny for their great customer service during my purchase of a certified 07 Highlander this week.   This was my second purchase at your dealership over the past several years and they really did take care of all the details and manage the transaction with a minimum of hassle and going our of their way to manage whatever little issue cropped up.

Just wanted you to know.

Sincerely,

Perfection – that’s how I describe Penn Toyota. I brought my Venza in for collision repairs and the Service Manager found items missed by my insurance company. He had them re-inspected and they paid for the additional repairs. The vehicle was fix and restored back to showroom quality. Keep up the good work!

Best Wishes & Happy Holidays to everyone at Penn Toyota!

Recently I woke up to a very upsetting situation on the Saturday morning that my Toyota was scheduled for a recall at Greenvale Toyota. On the previous night, the tires on my car were slashed. My husband and I were at a total loss as to how to handle this since the car was not driveable and we were scheduled for the recall that morning at Toyota. Out of pure frustration and fond memories of how wonderful Toyota had been to us when we purchased the car, I called Toyota in the hope of getting some direction in dealing with this situation. Your employee, Laurie Guigliano, was a lifesaver for us. She listened to us explain the problem to her and then she did everything within her power to help us, with the utmost sensitivity to our feelings of vulnerability. It is seldom that I am so pleased and amazed at such wonderful customer service and I would like you to know how impressed both my husband and I were with Laurie Guigliano and the whole staff at Greenvale Toyota.

Once again, my husband and I will not hesitate to make out next car purchase a Toyota, due to the professional and caring customer service at Toyota.

With many thanks,

It was a pleasure doing business with Penn Toyota. We were greeted by a charming and informative salesman named Ray who was able to get my son into a great new car. The transaction was painless and I would definitely purchase from Penn Toyota again.

With the purchase of our 7th vehicle over the past 20 years from Penn Toyota we will keep coming back because the staff is knowledgeable, professional & courteous, the price is always fair and the showroom is clean and presentable. Unfortunately the exact vehicle we were looking for was not available in stock but Penn Toyota worked hard to get the same vehicle with almost the exact features without having to wait for it to be built. The salesman took all the time we needed to explain how everything worked in our New 2010 Camry XLE and we left the dealership knowing we made the right decision.

I purchased five Highlander’s from Penn Toyota. Your salesmen Ray was a pleasure to deal with and very thorough from start to finish. Toyota is a first class vehicle and Ray is an excellent representative of your fine company. I’ve recommended Ray and Penn Toyota to friends and family who purchased or leased a Toyota with the same positive experience.

I bought and service my Camry at Penn Toyota. Shortly after I arrived for my service appt. I received a call from my son’s school nurse. I needed to get medicine to the school immediately. Since my vehicle was being serviced Larry suggested I take a loaner car and Laurie filled out the paperwork and I was on my way. I have always been pleasantly surprised by the quality of customer service at Penn Toyota. You run a good ship there.

Would you believe purchasing a new car could be exciting and entertaining. Your staff was courteous, efficient and helpful regarding my concerns on buying a new car. They should be commended for their efforts and I now look forward to my next experience with Penn Toyota.

Sincerely,

After my accident I brought my car to a local body shop were they were unable to diagnosis the problem. I brought the vehicle over to Penn Toyota (where I purchased it) and was taken excellent care of.

You were not only successful in diagnosing the problem but also in negotiating my claim with the insurance company.

I am completely satisfied with the repairs as well as your competent and courteous staff. This will keep customers returning to your dealership now only to purchase a vehicle but to service it as well.

Your Truly,

Dear Chris:

Bill and I just wanted to send a note of thanks to you and your staff after leasing a 2009 Camry last week. As you know, we are long time customers at Penn Toyota. We first dealt with Penn Toyota back in 1991 when we purchased a new Corolla. The 1991 Corolla was replaced with a new 1998 Camry, which was traded in last week when we leased the 2009 Camry. When our daughter Erin was in College, she leased a new Corolla which served her well for three years in Binghampton. When we turned in the lease, Erin bought a used 1997 Rav4 from your used car dept. She just replaced it and is leasing a 2009 Rav4. Our other daughter, Jacky, just purchased her first new car, a 2009 Corolla.

All our cars have only been serviced at Penn’s Service Dept. You and your staff are always courteous and professional. You care about the customer. We wouldn’t go anywhere else.

So, eight vehicles and many years later, we are still very satisfied customers.

I have been meaning to email you sooner, but several distractions, some good and some not so good have kept me from it!

I want to thank you, once again, for the excellent “service” you gave my son and his wife (new parents of our FIFTH grand DAUGHTER, Sophia) when they came to Penn Toyota in search of a new car. Actually, when they told us that they were looking to buy a Toyota, the idea that there “are no other Toyota dealers except for Penn” crossed our minds immediately!! We have, ourselves, dealt with you guys for many, many years, always with great cooperation and pleasure from all of you who work there. But you, Chris, you are our “go-to-guy.” We want to thank you AGAIN for your assistance and cooperation in helping our son and his wife in purchasing their new car. By the way, they felt as we do and have told us so, many times.

My lease will be up soon, and so we will see you in the not so distant future. Hope all is well with you. Again, we cannot imagine any better than Penn (or you, for that matter).

Hope the New Year is good for you!!!

See ya’ soon,

Jimmy, I want to let you know that I was very, very happy with the manner in which my recent service visit for my FJ Cruiser (nail in the tire) was handled. William took care of me right away, was able to have the tire issue addressed that afternoon and essentially got me in and out in the minimum amount of time possible. I will fill out the survey as soon as I receive it but I wanted to be sure you knew that I was very happy. If you would like any more feedback I can be reached at the number below.

Thanks,

I would like to acknowledge your service dept. When I drive up to the service area I am met with a smile and a friendly greeting. Your service team knows exactly what to do and how make people feel that their car is in good hands. My family and I have purchased and serviced our vehicles at Penn Toyota and will continue to do so in the future.

Sincerely,

I would like to sincerly thank all of you for your AMAZING help getting me into my first (but definitely not last) Toyota.

Great customer service and sincere people are hard to find these days.

Robert—I especially thank you for EVERYTHING and Jimmy—you’re a miracle worker.

Thanks again!

I want to thank all of the staff at Penn Toyota for their outstanding efforts, attention, and help in getting me… into a stunning, new Solara. Bravo!

In April 2008 I purchased a Prius from Penn Toyota. Unfortunately I was in an accident in May. My salesman and the body shop arranged a loaner vehicle and dealt with the Insurance company on my behalf. My vehicle was returned to it’s brand new condition. Penn Toyota is a dealership I would recommend.

Sincerely,

Just can’t say enough about your wonderful staff. They helped me with the car purchasing process. I found the right car for me… that I absolutely Love! Thanks for all your help.

All my best,

I have purchased over 7 Toyota Camry’s from Penn Toyota and could not be more satisfied. My experiences with Penn have been nothing but excellent. Their prices have always beaten those of their competitors, and the friendly and knowledgeable service is like no other. I truly feel like I am part of the family at Penn Toyota where I have been privileged to take part in 3 generations of savings.

Chris,

Just wanted to drop you a quick note of thanks.

Our new RAV4 is the 6th vehicle I have owned in my lifetime thus far, and I must say that our experience with you and your team has been, by far, the best car buying experience we have ever encountered. Past experiences have been extremely stressful causing me to dread the whole process. Thanks for running your organization the way you do.

Every opportunity I get I will always recommend Penn Toyota.

Kind regards,

Today, I purchased the car you gave me information for at your dealership with sales person Tommy Kim. I just thought I would drop you a note to tell you that I had requested a price quote thru the Internet at 5 different Toyota dealerships within 10 miles of my home. Your dealership was the only one to actually email me a quote without trying to force me down to the dealership first. I found Tommy Kim to be helpful without being pushy, which is refreshing for a salesman of any type, but especially appreciated when buying something as expensive as a car. This honest and straight forward approach was the reason I concluded my transaction with you.Thank you and best of luck to you and your dealership.

Sincerely,

Mr. Penn, I know you will not remember but I had the pleasure of meeting you about 10 years ago when I bought my ’98 Toyota Avalon from Penn.

I live in Manhattan and choose to come to Penn for all of my service needs. My wife thinks I am a bit extreme to go that far for service. I do it because you have a terrific Service Team.

In particular, I would like to give Kudos to Jimmy Miga for running a great service operation and Larry Penaro for being outstanding brand ambassadors for both Penn and Toyota. I have and believe that I will always get a fair shake, quality service consistently and reliably.

Sincerely,

Dear Chris, Too often things are left unsaid. So I want to take this opportunity to wish you and your entire family a very merry Christmas and a happy, healthy new year. Please extend this greeting to your Dad for me.

I also want to thank you for your indulgence regarding me lost Avalon key. I looked everywhere to find it for well over six weeks. Your help to replace it eased some of the financial pain.

While I’m at it, thanks to you and your staff for their responsive and courteous manner. It makes things a lot more pleasant.

Keep well and good luck throughout the coming year.

Sincerely yours,

Dear Christopher, Thanks to each and everyone who attended, as well as, our wonderful supporters. This year’s event was truly spectacular. We were fortunate that the weather was perfect and the Maryhaven Performing Arts put on another memorable show. They had us dancing and singing in our seats; they are truly remarkable and we have the opportunity to see them mature and grow each year—”This is why we do this.”

Our 11th year and going strong thanks to the commitment, dedication and loyal support of our many friends and family. Your continued support is a testament to your concern for this special population. We could not do this without you.

Wishing the New Year brings you good health and happiness.

Best Regards,

Dear Robert, I want to thank you so very much for all your help with my car lease. You understood what I was looking for and you helped find something that fit into my budget. Your kindness was so evident when you helped transfer all my belongings to the new vehicle and when you were trying to soothe my baby, Peter.

Your professionalism and thoughtfulness are really quite remarkable. I wish you all the best for the new year. May it be a healthy, prosperous one for you.

Best,

Dear Mr. Penn, My mother, Amy Angus, purchased her Avalon from Penn Toyota a few years ago so when I was in the market for a car, she suggested a visit to your showroom. Last month, I purchased my 2005 Prius. I would like to compliment you on your staff. Alex Eitan, my salesman, was so supportive with all my concerns. He makes me feel like “family” every time I’m there. With patience and kindness, Frank has been so helpful addressing each of my many questions. James has a smile, a handshake and a conversation each time I walk through your doors. One evening when I stopped in to ask about the finances, Manny graciously sat down with me and went over everything, step by step. Many thanks for having such wonderful people at Penn. They made the important decision of buying a car a great experience for me. It is my sincere pleasure to have worked with Alex, Frank, Manny, and James. They are a terrific credit to your business.

Sincerely,