Perfection – that’s how I describe Penn Toyota. I brought my Venza in for collision repairs and the Service Manager found items missed by my insurance company. He had them re-inspected and they paid for the additional repairs. The vehicle was fix and restored back to showroom quality. Keep up the good work!

Best Wishes & Happy Holidays to everyone at Penn Toyota!

Recently I woke up to a very upsetting situation on the Saturday morning that my Toyota was scheduled for a recall at Greenvale Toyota. On the previous night, the tires on my car were slashed. My husband and I were at a total loss as to how to handle this since the car was not driveable and we were scheduled for the recall that morning at Toyota. Out of pure frustration and fond memories of how wonderful Toyota had been to us when we purchased the car, I called Toyota in the hope of getting some direction in dealing with this situation. Your employee, Laurie Guigliano, was a lifesaver for us. She listened to us explain the problem to her and then she did everything within her power to help us, with the utmost sensitivity to our feelings of vulnerability. It is seldom that I am so pleased and amazed at such wonderful customer service and I would like you to know how impressed both my husband and I were with Laurie Guigliano and the whole staff at Greenvale Toyota.

Once again, my husband and I will not hesitate to make out next car purchase a Toyota, due to the professional and caring customer service at Toyota.

With many thanks,

It was a pleasure doing business with Penn Toyota. We were greeted by a charming and informative salesman named Ray who was able to get my son into a great new car. The transaction was painless and I would definitely purchase from Penn Toyota again.

With the purchase of our 7th vehicle over the past 20 years from Penn Toyota we will keep coming back because the staff is knowledgeable, professional & courteous, the price is always fair and the showroom is clean and presentable. Unfortunately the exact vehicle we were looking for was not available in stock but Penn Toyota worked hard to get the same vehicle with almost the exact features without having to wait for it to be built. The salesman took all the time we needed to explain how everything worked in our New 2010 Camry XLE and we left the dealership knowing we made the right decision.

I purchased five Highlander’s from Penn Toyota. Your salesmen Ray was a pleasure to deal with and very thorough from start to finish. Toyota is a first class vehicle and Ray is an excellent representative of your fine company. I’ve recommended Ray and Penn Toyota to friends and family who purchased or leased a Toyota with the same positive experience.

I bought and service my Camry at Penn Toyota. Shortly after I arrived for my service appt. I received a call from my son’s school nurse. I needed to get medicine to the school immediately. Since my vehicle was being serviced Larry suggested I take a loaner car and Laurie filled out the paperwork and I was on my way. I have always been pleasantly surprised by the quality of customer service at Penn Toyota. You run a good ship there.

Would you believe purchasing a new car could be exciting and entertaining. Your staff was courteous, efficient and helpful regarding my concerns on buying a new car. They should be commended for their efforts and I now look forward to my next experience with Penn Toyota.

Sincerely,

After my accident I brought my car to a local body shop were they were unable to diagnosis the problem. I brought the vehicle over to Penn Toyota (where I purchased it) and was taken excellent care of.

You were not only successful in diagnosing the problem but also in negotiating my claim with the insurance company.

I am completely satisfied with the repairs as well as your competent and courteous staff. This will keep customers returning to your dealership now only to purchase a vehicle but to service it as well.

Your Truly,

Dear Chris:

Bill and I just wanted to send a note of thanks to you and your staff after leasing a 2009 Camry last week. As you know, we are long time customers at Penn Toyota. We first dealt with Penn Toyota back in 1991 when we purchased a new Corolla. The 1991 Corolla was replaced with a new 1998 Camry, which was traded in last week when we leased the 2009 Camry. When our daughter Erin was in College, she leased a new Corolla which served her well for three years in Binghampton. When we turned in the lease, Erin bought a used 1997 Rav4 from your used car dept. She just replaced it and is leasing a 2009 Rav4. Our other daughter, Jacky, just purchased her first new car, a 2009 Corolla.

All our cars have only been serviced at Penn’s Service Dept. You and your staff are always courteous and professional. You care about the customer. We wouldn’t go anywhere else.

So, eight vehicles and many years later, we are still very satisfied customers.

I have been meaning to email you sooner, but several distractions, some good and some not so good have kept me from it!

I want to thank you, once again, for the excellent “service” you gave my son and his wife (new parents of our FIFTH grand DAUGHTER, Sophia) when they came to Penn Toyota in search of a new car. Actually, when they told us that they were looking to buy a Toyota, the idea that there “are no other Toyota dealers except for Penn” crossed our minds immediately!! We have, ourselves, dealt with you guys for many, many years, always with great cooperation and pleasure from all of you who work there. But you, Chris, you are our “go-to-guy.” We want to thank you AGAIN for your assistance and cooperation in helping our son and his wife in purchasing their new car. By the way, they felt as we do and have told us so, many times.

My lease will be up soon, and so we will see you in the not so distant future. Hope all is well with you. Again, we cannot imagine any better than Penn (or you, for that matter).

Hope the New Year is good for you!!!

See ya’ soon,

Jimmy, I want to let you know that I was very, very happy with the manner in which my recent service visit for my FJ Cruiser (nail in the tire) was handled. William took care of me right away, was able to have the tire issue addressed that afternoon and essentially got me in and out in the minimum amount of time possible. I will fill out the survey as soon as I receive it but I wanted to be sure you knew that I was very happy. If you would like any more feedback I can be reached at the number below.

Thanks,

I would like to acknowledge your service dept. When I drive up to the service area I am met with a smile and a friendly greeting. Your service team knows exactly what to do and how make people feel that their car is in good hands. My family and I have purchased and serviced our vehicles at Penn Toyota and will continue to do so in the future.

Sincerely,

I would like to sincerly thank all of you for your AMAZING help getting me into my first (but definitely not last) Toyota.

Great customer service and sincere people are hard to find these days.

Robert—I especially thank you for EVERYTHING and Jimmy—you’re a miracle worker.

Thanks again!

I want to thank all of the staff at Penn Toyota for their outstanding efforts, attention, and help in getting me… into a stunning, new Solara. Bravo!

In April 2008 I purchased a Prius from Penn Toyota. Unfortunately I was in an accident in May. My salesman and the body shop arranged a loaner vehicle and dealt with the Insurance company on my behalf. My vehicle was returned to it’s brand new condition. Penn Toyota is a dealership I would recommend.

Sincerely,

Just can’t say enough about your wonderful staff. They helped me with the car purchasing process. I found the right car for me… that I absolutely Love! Thanks for all your help.

All my best,

I have purchased over 7 Toyota Camry’s from Penn Toyota and could not be more satisfied. My experiences with Penn have been nothing but excellent. Their prices have always beaten those of their competitors, and the friendly and knowledgeable service is like no other. I truly feel like I am part of the family at Penn Toyota where I have been privileged to take part in 3 generations of savings.

Chris,

Just wanted to drop you a quick note of thanks.

Our new RAV4 is the 6th vehicle I have owned in my lifetime thus far, and I must say that our experience with you and your team has been, by far, the best car buying experience we have ever encountered. Past experiences have been extremely stressful causing me to dread the whole process. Thanks for running your organization the way you do.

Every opportunity I get I will always recommend Penn Toyota.

Kind regards,

Today, I purchased the car you gave me information for at your dealership with sales person Tommy Kim. I just thought I would drop you a note to tell you that I had requested a price quote thru the Internet at 5 different Toyota dealerships within 10 miles of my home. Your dealership was the only one to actually email me a quote without trying to force me down to the dealership first. I found Tommy Kim to be helpful without being pushy, which is refreshing for a salesman of any type, but especially appreciated when buying something as expensive as a car. This honest and straight forward approach was the reason I concluded my transaction with you.Thank you and best of luck to you and your dealership.

Sincerely,

Mr. Penn, I know you will not remember but I had the pleasure of meeting you about 10 years ago when I bought my ‘98 Toyota Avalon from Penn.

I live in Manhattan and choose to come to Penn for all of my service needs. My wife thinks I am a bit extreme to go that far for service. I do it because you have a terrific Service Team.

In particular, I would like to give Kudos to Jimmy Miga for running a great service operation and Larry Penaro for being outstanding brand ambassadors for both Penn and Toyota. I have and believe that I will always get a fair shake, quality service consistently and reliably.

Sincerely,

Dear Chris, Too often things are left unsaid. So I want to take this opportunity to wish you and your entire family a very merry Christmas and a happy, healthy new year. Please extend this greeting to your Dad for me.

I also want to thank you for your indulgence regarding me lost Avalon key. I looked everywhere to find it for well over six weeks. Your help to replace it eased some of the financial pain.

While I’m at it, thanks to you and your staff for their responsive and courteous manner. It makes things a lot more pleasant.

Keep well and good luck throughout the coming year.

Sincerely yours,

Dear Christopher, Thanks to each and everyone who attended, as well as, our wonderful supporters. This year’s event was truly spectacular. We were fortunate that the weather was perfect and the Maryhaven Performing Arts put on another memorable show. They had us dancing and singing in our seats; they are truly remarkable and we have the opportunity to see them mature and grow each year—”This is why we do this.”

Our 11th year and going strong thanks to the commitment, dedication and loyal support of our many friends and family. Your continued support is a testament to your concern for this special population. We could not do this without you.

Wishing the New Year brings you good health and happiness.

Best Regards,

Dear Robert, I want to thank you so very much for all your help with my car lease. You understood what I was looking for and you helped find something that fit into my budget. Your kindness was so evident when you helped transfer all my belongings to the new vehicle and when you were trying to soothe my baby, Peter.

Your professionalism and thoughtfulness are really quite remarkable. I wish you all the best for the new year. May it be a healthy, prosperous one for you.

Best,

Dear Mr. Penn, My mother, Amy Angus, purchased her Avalon from Penn Toyota a few years ago so when I was in the market for a car, she suggested a visit to your showroom. Last month, I purchased my 2005 Prius. I would like to compliment you on your staff. Alex Eitan, my salesman, was so supportive with all my concerns. He makes me feel like “family” every time I’m there. With patience and kindness, Frank has been so helpful addressing each of my many questions. James has a smile, a handshake and a conversation each time I walk through your doors. One evening when I stopped in to ask about the finances, Manny graciously sat down with me and went over everything, step by step. Many thanks for having such wonderful people at Penn. They made the important decision of buying a car a great experience for me. It is my sincere pleasure to have worked with Alex, Frank, Manny, and James. They are a terrific credit to your business.

Sincerely,